News

Aug 14 2024

Job: Box Office Manager

Please note closing date for applications is this Tuesday 3 September

Galway City Council is pleased to invite suitably qualified applicants for the position of Box Office Manager, Town Hall Theatre Galway. Information/Application Booklet for the position is available on the GCC website - https://www.galwaycity.ie/human-resources

The closing date for receipt of fully completed application form is no later than 4.00pm Tuesday 3 September 2024.

All fully completed application forms must reach the Human Resources Department by this date.

Any queries may be forwarded to the Recruitment Team in the Human Resources Department recruitment@galwaycity.ie

Job Overview (for detailed job description, see Information Booklet on the GCC website - https://www.galwaycity.ie/human-resources )

The role of Town Hall Theatre Box Office Manager is to provide customer service, cash handling and ticketing services for Town Hall Theatre (incorporating the Town Hall Theatre, the Black Box Theatre and Town Hall Studio) and involves overseeing the day-to-day staffing, operation and customer service of the Box Office, including training, rostering and management of staff. This role is an integral part of the Town Hall Theatre’s senior management structure and requires a motivated and dynamic person who can think and operate in a strategic, methodical, and well organised manner and can manage multiple priorities.

Each candidate must, on the latest date for receipt of completed application forms:

1. Have attained a good standard of general education.
2. Have proven organisational and administrative experience.
3. Have proven experience in delivering quality Customer Service.
4. Be able to work on own initiative and have excellent communication skills.
5. Demonstrate a strong team work ethic.
6. Possess good financial management skills/experience.
7. Proven ability to manage human resources

It is desirable that candidates should have the following:

• Possess a third level qualification relevant to the sector (preferably arts, culture and/or venue related)
• Good knowledge of ticketing systems, ideally including Ticketsolve
• Strong IT skills to include MS Office
• Minimum of 2 years’ experience in a customer service-related industry
• Excellent positive, efficient, and courteous verbal and written communications
• Ability to work under pressure and to deadlines, and to manage own time effectively
• Excellent cash handling/credit card payments skills
• Available to work evenings and weekend shifts
• Experience of working in an arts, music, entertainment, or similar background
• Excellent written and oral communication skills
• Excellent interpersonal skills with demonstrated ability to build and maintain trusted relationships with key partners
• High standard of attention to detail, integrity, credibility, and reliability
• Ability to use discretion in making decisions within the scope of the role, and to liaise with line manager if guidance/assistance is required.

Salary €34,448 – €40,406. 39-hour week.

Annual leave entitlement 27 days per annum, rising to 29 days per annum after 5 years’ service.

Full Advert PDF