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We’re back! The Town Hall and Black Box Theatres are once again open for live performances. Read our full COVID update

Corona Virus Update

 

UPDATED 18 September 2020

Welcome back! The Town Hall and Black Box Theatres are once again open for live performances, albeit initially for a limited number of events each week between now and Christmas and for reduced capacity audiences, in line with Government guidelines to keep everyone safe and sound. As a consequence of the Coronavirus crisis, the Town Hall Theatre had been closed to the public from March until September and many events had to be cancelled or rescheduled. Full refunds apply to customers when an event is cancelled. If you have ANY queries regarding refunds for cancelled events and transfers to rescheduled dates, please email thtsales@galwaycity.ie or call 091 569777 and we will do our utmost to look after you

Programme updates will be flagged on our website and across our social media channels. Some shows will be livestreamed in an effort to generate additional box office revenue for artists, so if you are unable to get a seat in our theatre for such an event, please join us online where possible to support our artists.

Box Office: For the safety of customers and staff, the Town Hall box office will not initially open to the public and tickets for all events must be purchased in advance. For more information, visit our website or phone Box Office 091 569777 Mon-Fri, 10am-12 noon and 2pm-4pm. If you do not have a credit card, don’t worry - we will accommodate you.

Safety & Comfort: Over the past few months, the Town Hall team have been working hard to put in place a range of measures to ensure a safe, comfortable and enjoyable experience for all our patrons. The suite of Covid-19 safety measures now in place include reduced capacity for each of our venues, socially distanced seating arrangements (currently 2m between groups) and wearing of face coverings. Initially, events will typically be of 60-70 minute duration without interval. For the safety of customers and staff, the bar will not initially open. Other safety measures include hand sanitiser dispensers at entrances and throughout the building, one-way systems, contact tracing capacity, increased and enhanced cleaning regime, increased and enhanced air handling, contactless ticketing, contactless payment where feasible, PPE protocols to include protective screens at public-facing desks, social distanced queueing, extensive and clear Covid-19 signage throughout the building reminding us all to observe social distancing, cough etiquette and hand hygiene, managed bathroom queuing, non-twist taps and paper towels instead of hand driers in public bathrooms and dressing rooms, capacity limit on stage numbers and in all backstage rooms, removal of excess furniture from public areas and the removal of brochures and fliers from public display.

New Measures: To ensure patrons can have a safe and enjoyable trip to the theatre with family and friends, we ask all patrons to be aware of the following new measures in place:

Tickets and contact tracing: All tickets must be purchased in advance - online or via phone. No hard copy tickets will be issued. After you have purchased your ticket, it will be emailed to you. Please ensure to bring this information with you on the day of the event. Note our box office will not be open for ticket collection. The contact details you provide at the point of booking will be used for contact tracing if required. Under 12’s must be accompanied by an adult over the age of 18 at all times.

Symptoms: We respectfully ask if you feel unwell or have been in contact with someone who is unwell, has travelled from abroad and/or is isolating, please do not attend any of our performances. Please refer to HSE.ie for full public health advice on Covid-19 and contact Box Office who will offer you the options of a full refund or a credit on your account.

Face coverings: All patrons and staff must wear a face covering. Please bring your own face covering.

Physical distance: Please ensure to keep your distance from audience members that are not with your group. Seating will be organised so that each booking is seated 2m from another. Group bookings will be limited to 6 persons from a maximum of 3 households. Please book tickets responsibly, within Government guidelines.

On arrival: Please arrive on time, ideally at least 20 minutes before the event begins. One of our staff will meet you at the entrance to check your name and ticket – please have this information ready. They will show you where to go. Please use the hand sanitiser available at the entrance and in the foyer. At the entrance to the auditorium, another staff member will indicate where your seat is. Audience members should proceed straight to their assigned seats when they arrive to the venue. Please note the bar will not be open.

Building circulation, access and egress: A one way system is in place. Please follow staff direction and the signage on the floor and the walls. When the event is over, a member of staff will indicate when your section is to leave.

Capacities: The capacity for our events is currently capped at 50 persons including performers, crew, staff and audience. Our toilet facilities are for customer use only and will have capacities displayed on the door - a member of staff will manage numbers entering.

Cleaning: We have an increased and enhanced cleaning regime in place to ensure that the venue is clean and hygienic at all times. Our venues will be cleaned between all performances.

The above measures have been put in place to maintain the safety of all who attend and visit the Town Hall and Black Box Theatres. Our staff have undergone extensive re-training and are here to help. If you have any questions – just ask! We will be delighted to assist you. Thank you for your co-operation - and we hope you enjoy your visit! And again – welcome back!

Coronavirus

Under the Government’s guidelines, theatres, concert halls and cinemas are now allowed re-open subject to social distancing and other measures being in place and to a maximum of 50 people. However, the impact of social distancing - on our audience capacities and on our productions – remains and is significant. Town Hall Theatre relies on box office and bar sales for 80% of our income. With social distancing, we can attain just 10% of our audience capacity at 2m distance undermining the viability of our operation. Social distancing also has a significant impact on our performers in their ability to rehearse and perform and many shows have been cancelled because of this. However and even though there are many challenges ahead, we are determined to press on and get to the ‘new normal’ as soon as we can, with the safety of customers, performers and staff always being our first priority

Thank you for your support and patience from all of us here at the Town Hall Theatre throughout this pandemic. Such support and understanding is appreciated! And many patrons have asked if there is a way that they can support the production companies and artists during this difficult time of closure, postponements and cancellations. You will have the option of a full refund, the opportunity to transfer to the re-scheduled date where applicable or you can donate the price of one or more of your tickets to the company/artist. And you can separately support local artists via the Patron Donation Award option on our website, here.

Once again, thank you all so much for your support

Kind regards,

Fergal Mc Grath and all the team at the Town Hall Theatre

© Town Hall Theatre Galway 2008 - 2020 · Website by James Larkin